I&S Lab is helping organizations explore and experiment innovative approaches of transformation or cultural change that include the workforce and employees on the ground, especially in the frontlines.
” The big objective of digital transformation is to reconfigure work in a way that brings relationships at the center. Success today is increasingly a result of skillful presence: it’s about empathy and interaction, which creates capability beyond individuals. It’s all about cooperative interaction supported by intelligent technologies.” – Esko Kilpi
— how might we engage people in agile enterprise transformation?
Agile transformation relates to a modern vision of Management that grew out of Lean, took off in the software industry (Agile Manifesto, 2001) and has since spread to all kinds of sectors and businesses.
Organizations driven by an agile mindset are “preoccupied and sometimes obsessed with innovating and delivering steadily more customer value. With getting work done in small self-organizing teams, and with collaborating together in an interactive network. Such organizations have been shown to have the capacity to adapt rapidly to a quickly shifting marketplace.” – Steve Denning
” Digital Transformation really just means being more adaptive to change itself. It’s about using digital technologies but also new ways of working that have been brought by the information age to understand the change that’s happening around an organization. And to be able to react on it on a much more dynamic and rapid basis than organizations have ever used to be working before.”– Lindsay Herbert
— we think we should trust the frontlines, engage the non-desk workforce
We specifically focus our approach on front-line workers and non-desk employees first of all because we believe they can actively and dynamically participate in innovation, organizational change and transformation in a way that was just not possible before.
“Involving people is more than just making them feel part of the conversation. It’s realizing that those in the frontlines have a bigger interest and understanding. They are better prepared to solve everyday organizational problems.” — G.Razzetti
“We can’t run a company that’s focused on customers if the employees are not able to serve the customers. (…) When people are not happy, not productive, can’t get their job done easily, the customer experience suffers.
Without a good work experience for people inside the company, the customers are not experiencing it either.” — Josh Bersin
— I&S Lab partners can help at 3 different levels
Strategic guidance to facilitate digital transformation and organizational innovation and enterprise agility.
Operational assistance to explore and experiment new models of collaboration and communication in the workplace.
Implementation of tools or technologies to engage employees and enhance workforce cooperation on the ground.
“Rather than tightly specifying and standardizing all tasks, the most efficient way to respond to rapidly changing contexts is to help front-line employees learn faster about the new approaches that will deliver the most value efficiently. (…) By learning, I don’t mean training programs or the sharing of existing knowledge, but rather learning in the form of creating new knowledge by confronting situations that have never been seen before, developing new approaches to create value.” John Hagel
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